Shipping & Returns
We ship across Canada and the United States.
Shipping policy
Last updated: October 2, 2026
Where we ship
We ship to addresses in Canada and the United States.
Delivery charges
Every product belongs to a delivery category. The charge for each category is shown at checkout before you pay. If your order includes items from more than one category, each category's charge applies. All amounts are in Canadian dollars.
| Category | Canada | United States |
|---|---|---|
| Decor, wallpaper and table lamps | $14.99 under $150 · free from $150 | $34.99 flat |
| Rugs and rug pads | Free | Free |
| Fragile and oversized decor | $75 | $125 |
| Ceiling, wall and exterior lighting | Free | $75 |
| Artwork and mirrors | $70 | $70 |
| Oversized artwork (any edge over 48") | $100 | $200 |
| Small furniture | Curbside $100 | Curbside $125 |
| Medium furniture | Curbside $200 · white glove $450 | Curbside $450 · white glove $750 |
| Large furniture | Curbside $450 · white glove $750 | Curbside $550 · white glove $850 |
| Bathroom vanities | Curbside $450 | Curbside $550 |
Free decor shipping is based on the value of decor items in your order.
Delivery methods
- Parcel: shipped by carrier with tracking. Left at your door or as the carrier directs.
- Curbside: delivered to your driveway or main entrance. The driver does not carry items inside.
- White glove: brought into the room of your choice, unpacked, minor assembly, and packaging removed.
When your order ships
Each product page says whether the item is in stock, ships from the maker, or is made to order, and how long it takes to ship. That is the time until it leaves us or the maker. Parcel transit usually adds 1–2 weeks. Furniture freight transit varies by destination.
For furniture and made-to-order items, we email you a confirmed delivery window after you order. Lead times for made-to-order items come from the maker and are estimates. We tell you promptly if a date moves.
If your delivery is late
If we don't deliver within 30 days after the date or window in your order confirmation, you can cancel for a full refund at any time before delivery. If your confirmation gave no date, this applies from 30 days after we accepted your order. If you agree to a new date, or accept delivery, the order stands.
Local pickup
In-stock decor can be picked up at our Ottawa studio by appointment. We email you when it's ready.
Duties and taxes
Canadian orders pay GST, HST or PST at checkout. US orders show import duties and taxes at checkout and pay them there. If any charge is not collected at checkout, the buyer is responsible for it on arrival.
Before you order furniture
Measure doorways, hallways, stairwells and elevators on the way to the room. Book your building's elevator for the delivery day. In winter, clear the driveway and walkways. We can't refund delivery charges or accept returns for items that don't fit.
Receiving your order
Inspect your delivery when it arrives and note any visible damage on the delivery receipt before signing. Report damage within 48 hours as described in our Return & Refund Policy. Keep all packaging until your claim is resolved.
Missed deliveries
If you miss a scheduled delivery, or can't take delivery within 3 days of your item being ready, redelivery charges and a storage fee of $100 per day apply.
Shipping protection
Route package protection is offered at checkout. It covers loss, theft and transit damage, and Route handles those claims directly. It is optional. If you don't add it, you can still report damage to us within 48 hours.
Questions
shop@maisonblonde.com · 1-613-252-8051 · Maison Blonde Inc., 235C Breezehill Ave South, Ottawa, ON K1Y 2J2
Refund policy
Last updated: October 2, 2026
What can be returned
In-stock decor and artwork that ship from our studio can be returned within 30 days of delivery if they are:
- unused and in original condition
- in the original packaging
- not sale or clearance items
Approved returns receive store credit for the price paid for the item. Original shipping charges are not refunded, and return shipping is at your cost. There is no restocking fee.
Final sale
These items can't be returned or exchanged:
- decor that ships directly from the maker
- furniture
- rugs and rug pads (a purchased rug sample is credited when you buy the full-size rug)
- lighting
- made-to-order artwork, and mirrors
- wallpaper and wallpaper samples
- anything made to order, special ordered or customized
- sale, clearance and floor-model items, and items marked down for damage
- candles that have been used, bedding, and gift cards
Each product page says whether the item is in stock, ships from the maker, or is made to order, and whether it is final sale.
How to return an item
Email shop@maisonblonde.com with your order number and the item you want to return. We reply with return instructions. Returns sent without our approval can't be accepted. We inspect each return when it arrives and issue store credit once it is approved.
Cancelling an order
In-stock decor and artwork that ship from our studio can be cancelled for a full refund until they ship. Email shop@maisonblonde.com as soon as possible.
All other orders can't be cancelled once placed, because we order them from the maker right away. This includes drop-ship decor, furniture, rugs, lighting, made-to-order artwork, mirrors, wallpaper and anything made to order.
This does not affect your right to cancel a late delivery, described in our Shipping Policy.
Damaged, defective or missing items
Inspect your order when it arrives. If anything is damaged, defective or missing, email shop@maisonblonde.com within 48 hours of delivery with:
- your order number
- photos of the item and the damage
- photos of the packaging, ideally before opening
Keep all packaging until we resolve your claim. We will repair, replace or refund the item. This applies to every item, including final-sale items, and whether or not you added shipping protection. Damage reported after 48 hours may be handled under the manufacturer's warranty instead.
If you added Route shipping protection, you can also file a claim directly with Route at claims.route.com, which is often faster.
Your rights
Nothing in this policy limits rights you have under consumer protection law where you live.
Trade accounts
Trade orders follow this policy unless our Trade Program Terms say otherwise.
