Terms of service
Last updated: October 2, 2026
1. About these terms
These Terms of Service govern your use of maisonblonde.com and any purchase you make through it. The store is operated by Maison Blonde Inc. ("Maison Blonde", "we", "us"), 235C Breezehill Ave South, Ottawa, ON K1Y 2J2, 1-613-252-8051, shop@maisonblonde.com.
By using the site or placing an order, you agree to these terms and to the policies they reference: our Return & Refund Policy, Shipping Policy and Privacy Policy. If you do not agree, do not use the site.
2. Scope
These terms apply to products sold through our online store. They do not apply to interior design services provided by the Maison Blonde studio, which are governed by separate written client agreements.
Approved trade accounts are also subject to our Trade Program Terms. If the two conflict, the Trade Program Terms govern trade purchases.
3. Eligibility and accounts
You must be the age of majority in your province, state or territory to place an order. You are responsible for keeping your account credentials secure and for all activity under your account. Tell us promptly if you believe your account has been accessed without permission.
We sell to consumers in Canada and the United States. We may decline orders for delivery outside these areas.
4. Products and descriptions
We work to describe and photograph products accurately. However, many of our products are handmade or made from natural materials such as solid wood, stone, leather, linen and wool. Variation in grain, colour, texture, knots and finish is a characteristic of these materials, not a defect.
Colours on screen vary by device and lighting. Fabric, leather and finish swatches may differ from production lots because of dye-lot variation. Dimensions are approximate and may vary by up to 1 in. (2.5 cm). Where exact colour or finish matters, request a swatch before ordering.
Product information is supplied in part by manufacturers. Manufacturers may change specifications, materials or finishes without notice to us.
5. Pricing, currency and taxes
All prices are in Canadian dollars (CAD) unless stated otherwise. Applicable taxes (HST, GST or PST) and delivery charges are shown at checkout before you pay.
For orders shipped to the United States, import duties and taxes are shown and charged at checkout. If any charge is not collected at checkout, you are the importer of record and are responsible for it.
Prices may change at any time before we accept your order. Promotions cannot be combined unless stated, and do not apply retroactively to past orders.
If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the order before acceptance. If we have already charged you, we will issue a full refund. We will contact you first and offer the item at the correct price where possible.
6. Orders and acceptance
Your order is an offer to buy. It is accepted only when we send an order confirmation email stating the items, total price and estimated delivery date or window. That confirmation, together with these terms, is your copy of the agreement.
Before acceptance, we may decline or cancel any order. Reasons include pricing or listing errors, product unavailability or discontinuation, suspected fraud, or orders we reasonably believe are placed for resale outside our Trade Program. If we cancel, we refund any amount charged in full.
7. Special orders, payment and lead times
Special orders are items ordered from the manufacturer for you, including made-to-order, custom, upholstered-to-order and non-stock items. They are identified as such on the product page or your order confirmation.
Special orders are paid in full at the time of order. Once we place the order with the manufacturer, it cannot be cancelled, changed or returned, except as required by law or as set out below.
Cancellations. In-stock decor and artwork shipped from our studio may be cancelled for a full refund until it ships. All other orders cannot be cancelled once placed, except as set out under "Your rights if delivery is late" below.
Lead times are estimates provided by manufacturers. We will notify you of material delays and provide a revised delivery date when one is available.
Your rights if delivery is late: If we do not deliver within 30 days after the delivery date stated in your order confirmation (where a window is stated, the last date of that window), you may cancel your order for a full refund at any time before delivery. If no delivery date was stated, this applies from 30 days after your order was accepted. If you agree to a revised delivery date, or accept delivery, the order stands.
8. Returns
Returns are governed by our Return & Refund Policy, which forms part of these terms. In summary:
- In-stock decor and artwork shipped from our studio may be returned within 30 days of delivery, unused and in its original packaging, for store credit. Return shipping is at your cost. There is no restocking fee.
- Decor shipped directly from the maker, furniture, rugs, lighting, made-to-order artwork, mirrors, wallpaper, special and made-to-order items, and sale or clearance items are final sale.
- Items damaged or defective on arrival are handled under Section 9, not as returns.
Nothing in this section limits rights you have under applicable consumer protection law.
9. Shipping and delivery
Access and measurements. You are responsible for confirming that items will fit through doorways, stairwells, elevators and hallways to their final location. Please check dimensions before ordering. If an item does not fit or cannot be delivered because of access limits, that is not a defect. We cannot refund the item or its delivery charges, or accept it as a return.
Inspection. Inspect items at delivery. Note any visible damage on the delivery receipt or bill of lading before signing.
Damage and defects. Report damage, defects or missing items within 48 hours of delivery, with photos, to shop@maisonblonde.com. Keep all packaging until the claim is resolved. We will repair, replace or refund at our option. Claims made after 48 hours may be handled under the manufacturer's warranty instead.
Missed or delayed acceptance. If you are unavailable for a scheduled delivery or cannot accept delivery within 3 days of the item being ready, a storage fee of $100 per day, reflecting our warehouse and handling costs, and any redelivery charges will apply.
Risk of loss passes to you on delivery.
10. Payment
We accept the payment methods shown at checkout, which may include instalment options provided by third parties. Instalment plans are governed by the provider's own terms.
You authorize us to charge your payment method for the order total. We may verify payment information and hold orders pending verification.
11. Events beyond our control
We are not responsible for delays or failure to perform caused by events beyond our reasonable control. These include manufacturer or supplier delays or failures, carrier delays, customs or border disruptions, changes in tariffs or trade rules, labour disputes, natural disasters, pandemics and government action. Your cancellation rights in Section 7 are not affected.
12. Warranties
Products are covered by the manufacturer's warranty, where one exists. We will help you make a warranty claim with the manufacturer. Maison Blonde does not provide any additional warranty of its own.
To the extent permitted by law, we disclaim all other warranties, express or implied. If you are a consumer, nothing in these terms limits any warranty or condition that cannot be excluded under the consumer protection or sale of goods laws that apply to you.
13. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to a product or order is limited to the amount you paid for that product.
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, including lost profits, lost time or damage arising from installation or use not in line with the manufacturer's instructions.
These limits do not apply where the law does not allow them, including liability for death or personal injury caused by our negligence, or for fraud.
14. Indemnification
You agree to indemnify us against third-party claims, including reasonable legal fees, arising from your breach of these terms or your violation of any law or third-party right.
15. Intellectual property
All content on this site, including photography, text, graphics, logos and design, is owned by Maison Blonde or used under licence from its owners. You may not copy, reproduce, republish, scrape or use it for any commercial purpose without our written permission.
If you believe content on this site infringes your copyright, email info@maisonblonde.com with the content's location and details of your claim.
16. Prohibited uses
You may not use the site to break any law, infringe anyone's rights, submit false information, transmit malicious code, interfere with site security, or collect data through scraping, crawling or automated means. We may suspend or terminate access for any violation.
17. Third-party tools and links
The site may link to or integrate third-party services, such as payment, financing and delivery providers. We do not control them and are not responsible for their content, policies or performance. Your use of them is governed by their terms.
18. Reviews and submissions
If you submit a review, photo, comment or other content, you grant us a non-exclusive, royalty-free, perpetual licence to use, edit and publish it in connection with our business. You confirm that you own it or have permission to share it. We may remove any submission at our discretion.
19. Privacy
We collect and use personal information in accordance with our Privacy Policy and applicable Canadian privacy law.
20. Changes to these terms
We may update these terms by posting a new version on this page with a new "Last updated" date. Changes apply to orders placed after they are posted. The terms in effect when you placed an order govern that order.
21. Governing law and disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Subject to any right you have as a consumer to bring proceedings where you live, disputes will be resolved in the courts of Ottawa, Ontario.
Please contact us first. Most issues can be resolved directly.
22. General
If any part of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver of it. These terms, together with the policies referenced in them and your order confirmation, are the entire agreement between you and us about your purchase.
23. Contact
Maison Blonde Inc., 235C Breezehill Ave South, Ottawa, ON K1Y 2J2 shop@maisonblonde.com · 1-613-252-8051
Trade Program Terms
Last updated: September 25, 2026
1. The program
The Maison Blonde Designer & Trade Program (the "Program") gives approved design and trade professionals access to trade pricing and a trade-only product catalog. It is operated by Maison Blonde Inc.. These Trade Program Terms apply together with our Online Store Terms of Service. If they conflict, these terms govern trade purchases.
By applying for or using a trade account, you agree to these terms on behalf of yourself and your business.
2. Eligibility and approval
The Program is open to active businesses in interior design, architecture, home staging, construction, hospitality and related trades. We may ask for proof of business, such as a business number, tax registration, website or portfolio.
Approval is at our sole discretion. We may decline any application without giving reasons.
3. Your account
Your trade account belongs to your business. You may add authorized users from your business. You are responsible for all orders placed and all activity under your account, including by your users.
You may not share login credentials or give portal access to anyone outside your business, including your clients.
4. Trade pricing
Approved accounts receive the trade pricing shown in the portal on eligible products. Trade pricing:
- does not apply to items already on sale or clearance, and cannot be combined with other promotions;
- may exclude certain brands or products, as shown in the portal;
- is in CAD and may change at any time before an order is accepted.
5. Confidentiality
Trade pricing, the trade-only catalog and all portal content are confidential. You agree not to:
- publish, post or share trade prices, price lists, screenshots or portal content;
- disclose trade pricing or trade-only products to manufacturers, their sales representatives, other retailers or distributors;
- use our product photography or descriptions in your own online store, marketplace listings or advertising.
You may present products to your own clients, in your own proposals and at your own selling prices. Breach of this section is grounds for immediate termination.
6. Use of purchases
Trade purchases are for your clients' projects and your own business use. You may not resell products through a retail store, online store or marketplace without our written consent.
You are responsible for any sales tax obligations on your resale to your clients. For orders shipped to the United States, you are the importer of record and are responsible for any duties, tariffs, brokerage and taxes.
7. Orders, payment and delivery
Trade orders are paid at checkout unless we agree other terms in writing. The Online Store Terms of Service apply to trade orders, including the sections on order acceptance, special orders, returns, delivery, damage claims and warranties.
When you ship to a client's site, you remain responsible for confirming access and measurements, arranging acceptance of delivery and reporting any damage within 48 hours.
8. Business purchases
You confirm that trade purchases are made in the course of your business and not as a consumer. To the extent permitted by law, consumer protection rules for personal purchases do not apply to trade orders, and the limitation of liability in the Online Store Terms applies in full.
9. Suspension and termination
You may close your account at any time. We may suspend or terminate your account at any time, including for breach of these terms, non-payment, misuse of the portal or inactivity of 12 months or more. Accepted orders will still be fulfilled unless termination is for fraud or non-payment.
10. Changes to the Program
We may change these terms, trade pricing or eligible products by posting updated terms in the portal. Changes apply to orders placed after they are posted.
11. Relationship
You are an independent business. Nothing in these terms makes you our agent, partner or representative, and you may not present yourself as one.
12. Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes will be resolved in the courts of Ottawa, Ontario.
13. Contact
Trade inquiries: shop@maisonblonde.com · 1-613-252-8051