You can place an order directly through our website by browsing our products and completing the checkout process. You can also reach out to us by email at shop@maisonblonde.com, and we'll be happy to assist you.

Orders for small decor items that are in stock at our studio will typically ship within 1-3 business days.

For larger items such as rugs, lighting, furniture, and artwork, please allow 2-4 weeks for delivery, provided the items are in stock. 

Please allow 8-10 weeks for made-to-order pieces.

We ship across Canada and the United States!

Canadian Orders

Decor/Rugs/Lighting

Order Value $0 - $74.99 = $9.99 Standard Shipping

Order Value $75+ = Free Shipping

Artwork & Mirrors = $70 Flat Rate

Oversized Artwork = $100 Flat Rate

For larger furniture items, you will have the option to select Standard Shipping or White Glove Delivery at checkout. Standard Shipping is curbside delivery, or right outside your main entrance. White Glove Delivery includes bringing the item in your room of choice, unpacking, minor assembly, and packaging removal. 

U.S. Orders

Decor/Rugs/Lighting

All Orders = $24.99 Standard Shipping Flat Rate

Artwork & Mirrors = $70 Flat Rate 

Oversized Artwork = $200 Flat Rate 

For larger furniture items, you will have the option to select Standard Shipping or White Glove Delivery at checkout. Standard Shipping is curbside delivery, or right outside your main entrance. White Glove Delivery includes bringing the item in your room of choice, unpacking, minor assembly, and packaging removal. 

We’ve teamed up with Route, a package protection and tracking service, to offer our customers the best possible delivery experience. Route Package Protection is available at checkout, and offers low-cost shipping protection to give you peace of mind knowing that your order will be protected in the event that it gets lost, stolen, or damaged while in transit. This partnership ensures that our customers can enjoy added security and confidence throughout the shipping journey.

If you experience an issue with your order, and you've purchased package protection, please file a claim with Route’s team here. 

Maison Blonde carefully curates each piece in our collection, and we hope that you love your selection. If something isn't quite right, we're here to help.

Please note: Due to the nature of our products, many items are final sale.

Eligible Returns

We accept returns on select items within 14 days of delivery, pending approval.

• Items must be unused, in original condition, and in original packaging
• Shipping fees are non-refundable
• Return shipping is the responsibility of the customer

Non-Returnable Items

• Furniture
• Floor Models
• Lighting
• Artwork
• Mirrors
• Rugs
• Sale Items
• Marked down due to damage
• Candles
• Bedding
• Gift Cards

Damaged Items

All items must be inspected upon delivery.

If your item arrives damaged, please contact us within 48 hours of receiving it at shop@maisonblonde.com with:

• A description of the damage
• Photos of the product
• Photos of the packaging (include photos of the packaging before opening)
  

How to Request a Return

To request a return, please email shop@maisonblonde.com. Returns must be approved prior to being sent back.

If your return is approved, we'll issue you a store credit for the value of the returned item.

We understand that things can change! Here’s our cancellation policy:

• Orders cancelled within 24 hours: Customers can cancel their order at no charge for a full refund.
  
• Orders cancelled between 24-48 hours: A 20% restocking fee will apply.
  
• Orders cancelled after 48 hours: Orders are considered final sale and can no longer be cancelled.
  
• Made-to-order items: Please note that once production has begun on custom items such as furniture and artwork, cancellations are no longer possible.
  

If your order has already shipped, it is no longer eligible for cancellation and will fall under our return policy.

We recommend reviewing your order carefully before confirming to ensure everything is just right! If you have any questions before placing your order, our team is always happy to assist!