Refund policy
Last updated: October 2, 2026
What can be returned
In-stock decor and artwork that ship from our studio can be returned within 30 days of delivery if they are:
- unused and in original condition
- in the original packaging
- not sale or clearance items
Approved returns receive store credit for the price paid for the item. Original shipping charges are not refunded, and return shipping is at your cost. There is no restocking fee.
Final sale
These items can't be returned or exchanged:
- decor that ships directly from the maker
- furniture
- rugs and rug pads (a purchased rug sample is credited when you buy the full-size rug)
- lighting
- made-to-order artwork, and mirrors
- wallpaper and wallpaper samples
- anything made to order, special ordered or customized
- sale, clearance and floor-model items, and items marked down for damage
- candles that have been used, bedding, and gift cards
Each product page says whether the item is in stock, ships from the maker, or is made to order, and whether it is final sale.
How to return an item
Email shop@maisonblonde.com with your order number and the item you want to return. We reply with return instructions. Returns sent without our approval can't be accepted. We inspect each return when it arrives and issue store credit once it is approved.
Cancelling an order
In-stock decor and artwork that ship from our studio can be cancelled for a full refund until they ship. Email shop@maisonblonde.com as soon as possible.
All other orders can't be cancelled once placed, because we order them from the maker right away. This includes drop-ship decor, furniture, rugs, lighting, made-to-order artwork, mirrors, wallpaper and anything made to order.
This does not affect your right to cancel a late delivery, described in our Shipping Policy.
Damaged, defective or missing items
Inspect your order when it arrives. If anything is damaged, defective or missing, email shop@maisonblonde.com within 48 hours of delivery with:
- your order number
- photos of the item and the damage
- photos of the packaging, ideally before opening
Keep all packaging until we resolve your claim. We will repair, replace or refund the item. This applies to every item, including final-sale items, and whether or not you added shipping protection. Damage reported after 48 hours may be handled under the manufacturer's warranty instead.
If you added Route shipping protection, you can also file a claim directly with Route at claims.route.com, which is often faster.
Your rights
Nothing in this policy limits rights you have under consumer protection law where you live.
Trade accounts
Trade orders follow this policy unless our Trade Program Terms say otherwise.